Last updated: April 7, 2025
At Reserving, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes what information we collect from users of our mobile application Reserving (available globally on the App Store and Google Play), how we use it, with whom we share it, and the choices and rights you have regarding your data. Our goal is to comply with the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable international privacy regulations, ensuring that your personal data is processed lawfully, fairly, and transparently. By creating an account or using our application, you declare that you have read and accepted this Privacy Policy and, where applicable, grant your explicit consent for the processing of your personal data.
Reserving collects only the personal data necessary to create your account and provide you with the service. The types of information we may request include:
We do not collect any other sensitive personal data without your consent. Reserving does not use cookies in the mobile application, nor does it employ third-party analytics or tracking tools (like Google Analytics) integrated into the app. We also do not collect location data, browsing history, or other additional data beyond what you provide directly when registering or using our features. If we need to collect additional personal data in the future, we will request your explicit consent beforehand and update this Policy accordingly.
We use your personal data solely for legitimate and explicit purposes, primarily to offer you an efficient and personalized service. Specifically, Reserving may use your information to:
Reserving does not use your personal data for direct marketing purposes without your consent. We do not perform automated profiling with legal effects on you, nor do we make decisions based solely on automated processing of your data that could significantly affect you. In summary, your data will be used exclusively to provide the requested service and improve your experience, always respecting the principles of minimization (we only use what is necessary) and purpose limitation.
Your privacy is fundamental; therefore, we do not sell your personal data to third parties under any circumstances. We will only share your information in the following cases and always respecting appropriate safeguards:
Outside of the situations above, Reserving does not share your personal data with third parties. In particular, we will not transfer your information to advertisers or social media platforms, nor do we conduct "sales" of personal data as defined by the CCPA. Any necessary information exchange will always be done in compliance with applicable privacy regulations and minimizing the data disclosed.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. In general terms:
Once the applicable retention period ends, we will securely delete your personal data or anonymize it (so it can no longer be associated with you). In summary, we will not keep your data longer than necessary and periodically review stored information to ensure it remains relevant for the stated purposes.
Registering and using Reserving implies your informed consent to the processing of your personal data as described in this Policy. We implement an explicit consent mechanism: when creating an account, you will be asked to check a box ("checkbox") confirming that you have read and accepted this Privacy Policy (as well as our Terms of Service). Only when you have granted that consent can we proceed to register your account and use your data as established herein. This consent is voluntary, and you have the right to withdraw it at any time.
Please note that, in certain cases, processing your data may be necessary for the performance of the contract we have with you (e.g., processing your reservations or maintaining your account). In such situations, even if you decide to withdraw your consent, we might continue processing some data based on another valid legal basis (such as contractual fulfillment or legitimate interests, always within the limits of the law) to finalize pending services or comply with legal obligations. However, if you withdraw consent for data processing activities that we perform solely based on your consent, we will cease such processing (e.g., stop sending optional communications).
To withdraw your consent, you can delete your account in the application or contact us through the means indicated in this Policy (see Exercising Rights and Contact section). Withdrawing consent will not affect the lawfulness of data processing before such withdrawal. It is important to mention that without your consent for essential processing (or without an alternative legal basis), we may not be able to continue providing you with the use of the application, which could imply the deactivation or deletion of your account if we no longer have a legal basis to process your data.
As a user of Reserving, you have various rights regarding your personal data, in accordance with GDPR, CCPA, and other data protection laws. At any time, you can exercise the following rights:
These rights can be exercised free of charge, within the limits provided by current regulations. Additionally, you have the right to withdraw your consent at any time (when processing is based on consent, see Consent section) and the right to lodge a complaint with the competent data protection supervisory authority. For example, if you are in the European Union, you can contact the data protection agency of your country of residence (in Spain, the Agencia Española de Protección de Datos – AEPD) if you believe data protection legislation has been breached. Similarly, if you reside in California, you have the right to complain to the California Attorney General or another designated authority under the CCPA.
Reserving will not discriminate against any user for exercising their privacy rights. This means we will not deny you service, provide a lower level of service, or retaliate in any way just because you have decided to exercise any of the rights described above. We value your trust and control over your data, so your privacy choices will not negatively affect how we treat you as a customer (consistent with CCPA requirements and other applicable laws). Note, however, that if you exercise certain rights like deleting essential data, we may no longer be able to provide the service, but this will be a necessary technical consequence (not a penalty), and we will inform you clearly if this occurs.
To exercise any of the rights described above, or if you have questions or concerns related to privacy and the use of your data, you can use the following communication channels with us:
To protect your security and that of all our users, we may need to verify your identity before processing a rights request. This may involve asking you to confirm from the registered email address or providing additional information necessary to confirm that you are the data subject. This verification aims to prevent unauthorized third parties from accessing or deleting your personal data without permission.
Once your legitimate request is received, our team will respond as soon as possible, in any case within the deadlines required by law. Under GDPR terms, we will typically send you a response no later than 30 calendar days from receiving your request (extendable by 60 additional days for particularly complex requests, in which case you will be informed of the extension). For California residents exercising rights under the CCPA, we will respond within the legal timeframe (usually 45 days, with a possible extension of another 45 days if necessary and upon notification). Responses and actions resulting from your request (e.g., providing data or confirming deletion) will be provided free of charge, unless the requests are manifestly unfounded or excessive, in which case we might charge a reasonable fee or refuse the request as permitted by law (but we will clearly inform you of the reasons).
You can contact us in Spanish or the language most comfortable for you; our team will do their best to assist you in your language. Any communication regarding privacy will be treated as a priority. Remember that, in addition to the above methods, you can always access and correct certain basic profile information directly from the application by going to the Profile or Account section, which may be the quickest way to keep your data updated. For other rights requiring our intervention (such as portability or confirmation of stored data), we will be available via the mentioned contact channels.
Reserving implements both technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We understand the sensitivity of the information you entrust to us, so we take its safeguarding seriously. Some of the security measures we apply are:
While we strive to protect your data to the best of our ability, you should be aware that no data transmission or storage system is completely infallible. Therefore, we cannot guarantee absolute security. However, in the unlikely event of a security breach that significantly compromises your privacy, we will notify you as soon as possible about the incident and take the necessary corrective measures, in accordance with our legal obligations (e.g., following GDPR breach notification requirements or other applicable laws). We also recommend that you take steps to protect your own account credentials (such as using a strong password and not sharing it). Together, company and user, we can maintain the security of your personal data.
Furthermore, Reserving adopts the principle of “privacy by design and by default” in its development. This means that from the conception phases of the app, we have integrated privacy considerations, minimizing the amount of data we request and configuring our systems so that their initial settings protect privacy to the greatest extent possible. Likewise, our company maintains internal documentation on the flow and management of personal data (record of processing activities) and conducts periodic compliance checks. These internal measures, although not directly visible to the user, ensure that we handle your data according to industry best practices and current legal requirements.
Our mobile application does not use cookies. Cookies are small data files typically used in web browsers to track information; since Reserving is a native mobile application, we do not rely on cookies to operate. Likewise, we have chosen not to incorporate third-party analytics or advertising tools within the app that could track your behavior. This means we do not use services like Google Analytics, advertising SDKs, or similar tracking technologies in our application that collect information about your usage beyond what is necessary for basic functionality.
Any usage information we obtain is anonymous and statistical, collected internally to measure service performance (e.g., how many active users there are, which features are used most) but without individualized profiles. If we decide to use any analytics tools or collect additional usage data in the future, we will do so only after updating this Privacy Policy and, if required by law, requesting your prior consent. Your peace of mind is important to us, so you can use Reserving with the confidence that we are not monitoring your activity for advertising purposes or sharing your usage habits with third parties.
Reserving offers its services to users in multiple countries, so your personal data may be transferred to and stored in jurisdictions other than your own. Specifically, the information we collect may be processed on servers located in the United States or other countries outside the European Economic Area (EEA) or your country of residence. We recognize that different countries may have different data protection laws, but in any case, we will apply adequate safeguards to protect your information when transferred internationally.
If you are located in the European Union or another region with laws governing data transfers outside that region, we will ensure that your data has a level of protection equivalent to that in your country. This may include signing Standard Contractual Clauses approved by the European Commission or other valid legal mechanisms to permit international data transfers under GDPR. Similarly, if we transfer data of residents of California or other US states to another jurisdiction, we will comply with CCPA/CPRA requirements and other relevant laws. We also consider international legal frameworks such as Brazil's General Data Protection Law (LGPD) and other local regulations to ensure any transfer complies with applicable provisions.
By using Reserving, you understand and agree that your data may be transmitted to servers located in another country. However, this will always be done in accordance with this Policy and taking all necessary measures to safeguard the confidentiality and integrity of your personal data. If in a particular case we must transfer data to a third party in a country that does not offer adequate protection guarantees, we will inform you and, if required by law, request your consent before making such a transfer. Our priority is to keep your data secure regardless of where it is processed.
Privacy legislation and our internal practices may change over time. Therefore, Reserving reserves the right to update or modify this Privacy Policy when necessary. If we make significant (material) changes to how we collect, use, or share your personal data, or to the rights you have, we will notify you clearly through appropriate means. We may notify you of changes, for example: by sending an email to the address associated with your account, displaying a prominent notice within the application the next time you open it, or via a push notification. In such communication, we will summarize the changes made and, if required by law, request your consent again for the proposed new data processing practices.
At the top of this Policy, we indicate the date of the last update, so you can easily check if there have been changes since you last reviewed it. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. Any modification will take effect from the date of publication of the revised policy (or the date indicated as effective in the update). Your continued use of Reserving after the new version of the Policy has come into effect will constitute your acceptance of the changes made. If you do not agree with the modifications, you will have the freedom to deactivate or delete your account at any time.
If you have doubts, inquiries, or comments about this Privacy Policy, or about how Reserving processes your personal data, do not hesitate to contact us. We appreciate the opportunity to address your concerns and improve our practices. You can communicate with our privacy team via email at privacy@reserving.app (or the designated contact channel found in our app/website). You can also send us your questions in writing to our office's postal address (if applicable, we will provide the physical address in the app documentation or on our official website).
We will strive to respond to your inquiries as soon as possible. If you write to exercise a privacy right or report a specific issue, please clearly state your request and relevant details so we can assist you efficiently. Your trust is very important to us; therefore, we are committed to resolving any privacy-related matter in good faith and transparently.
Thank you for reading our Privacy Policy. We hope it is clear how we handle your information. If you have any suggestions on privacy aspects we can improve, we would love to hear them. At Reserving, protecting your data is not just a legal compliance issue, but a fundamental pillar of our service.